Pam Bufmack shares the experience of starting the self-represented litigant coordinator program in the 10th Judicial District. Pam explains how the Sherlock position is helping meet the shifting expectation and changing needs of court customers in Pueblo, Colorado.
0:00 Opening
2:13 Journey to Being a Self-represented Litigant Coordinator
4:28 How did Sherlocks get their name?
5:00 The Day to Day Work of a Sherlock
9:00 Understanding Court Operations and Importance of Consistency
12:10 Biggest Challenges
14:00 Culture Shift and What is Legal Advice
18:50 How Collaboration Made a Difference in the Community
20:30 Important Skills You Will Need to Know to Be a Sherlock
25:50 Top 3 Take Aways for Taking Action!26:55 Getting to Know the Guest