Magistrate Allen discusses the aspects of customer services associated with serving families in the juvenile dependency and neglect court. Magistrate Allen has led the D&N Best Practice Court Team in the 11th JD since 2008. During Magistrate Allen’s tenure the BPC team in the 11th JD has been recognized with many awards for their efforts to develop and implement best practices.
0:00 Opening
6:00 Family Treatment Drug Court
10:20 The Goal: Children Get Their Parents Back!
22:00 Breaking Down Silos and Finding Partners
27:00 Collaboration is a Practice
30:00 Prevalence of Substance Use Disorder
33:00 Importance of Self Care for Professionals
34:20 Support Docket Versus Compliance Docket
37:00 Human Process and Behavior Change
40:40 Top Three Take Aways for Taking Action!
42:10 Getting to Know the Guest